Your Personal AI (YPAI) Freelancer FAQ
Welcome to YPAI's Freelancer FAQ. Below you'll find answers to the most common questions about getting started, submitting work, quality standards, and payments. This guide covers everything you need to know about working as a remote freelancer with YPAI, including voice recording, video capture, image annotation, and text transcription tasks.
1. General Eligibility & Onboarding
Who can apply to work with YPAI?
Age requirement: You must be 18 years or older
Location: We accept freelancers from most countries worldwide, subject to local regulations
Language skills: Proficiency in the project's target language(s) is required
Technical requirements: Basic computer skills and reliable internet connection (minimum 10 Mbps for uploads)
Equipment: Smartphone or computer with recording capabilities (built-in microphone/camera is sufficient)
How do I sign up or register interest?
Visit the application link provided in our recruitment message or advertisement
Complete the initial registration form with your:
Full name and contact information
Language proficiencies (native and additional languages)
Available equipment (smartphone model, computer type)
Previous experience with similar tasks (optional)
Submit your application and wait for approval (typically 2-3 business days)
Once approved, you'll receive a personalized onboarding link via email
What agreements or forms must I complete before starting?
Before beginning any tasks, you must:
Sign the Data Processing Agreement (DPA): This outlines how your personal data and submitted work will be handled in compliance with GDPR
Complete the Freelancer Service Agreement: Details payment terms, quality expectations, and your responsibilities
Submit identity verification: Upload a government-issued ID for payment processing purposes
Sign project-specific NDAs: Some projects require additional confidentiality agreements (clearly marked when applicable)
Example: After clicking your onboarding link, you'll see a checklist showing "DPA - Not Signed," "Service Agreement - Not Signed," etc. Complete each item to unlock task access.
2. Project Types & Expectations
What types of annotation and data-collection tasks are available?
YPAI offers four main task categories:
Voice/Speech Recording:
Solo recordings: Read scripted prompts or speak freely on given topics
Dialogue recordings: Conversational tasks with a partner
Duration: 5-15 minutes of active recording per session
Video Data Collection:
Gesture capture: Perform specific hand movements or gestures
Activity recording: Complete simple tasks like "pick up object" or "wave hand"
Duration: 30-60 seconds per individual task
Image Annotation:
Object labeling: Identify and tag items in photographs
Bounding box creation: Draw rectangles around specific objects
Category classification: Assign images to predefined categories
Text Transcription & Classification:
Audio-to-text transcription: Convert speech recordings to written text
Text categorization: Label text snippets by topic, sentiment, or intent
Quality review: Verify and correct existing transcriptions
What equipment and environment do I need to participate?
For Voice Recording:
Quiet indoor space (no echo, minimal background noise)
Smartphone or computer with functioning microphone
Headphones (recommended but not required)
Recording app (built-in voice recorder is fine)
For Video Tasks:
Well-lit room with plain background
Smartphone or webcam capable of HD recording (720p minimum)
Tripod or stable surface to position device
2-3 meters of clear space for movement tasks
For Annotation/Transcription:
Computer with stable internet connection
Modern web browser (Chrome, Firefox, Safari, or Edge)
Comfortable workspace for extended periods
Mouse recommended for precise annotation work
Approximately how long does each task take?
Task duration varies by type and complexity:
Voice recording sessions: 10-20 minutes total (including setup)
Video capture bundles: 15-30 minutes for 10-15 individual tasks
Image annotation: 1-3 minutes per image, depending on complexity
Transcription: 3-5 minutes per minute of audio (industry standard)
Text classification: 30-60 seconds per text snippet
Example workflow: A typical voice recording project might involve 10 prompts, each requiring 30-45 seconds to read, plus 5 minutes for file naming and upload = approximately 15 minutes total.
3. Submission Guidelines
How should I format and name my files?
Follow this exact naming convention to ensure smooth processing:
Format: projectcode_freelancerID_sequencenumber.extension
Examples:
Audio file:
VOICE2024_FL12345_01.wavVideo file:
GEST2024_FL12345_task03.mp4Image annotation export:
IMG2024_FL12345_batch01.json
Key rules:
Use only letters, numbers, and underscores (no spaces or special characters)
Always include your full freelancer ID (provided at onboarding)
Number files sequentially (01, 02, 03... not 1, 2, 3)
Match the project code exactly as provided in your task instructions
Which file formats are accepted for audio, video, image, and text tasks?
Audio Files:
Preferred: WAV (uncompressed, highest quality)
Accepted: MP3 (320 kbps minimum), M4A
Settings: 44.1 kHz sample rate, 16-bit depth minimum
Video Files:
Preferred: MP4 with H.264 codec
Accepted: MOV, AVI (if under 500MB)
Settings: 720p minimum resolution, 30fps minimum
Image Files:
Submission format: JPG or PNG for reference
Annotation data: JSON or CSV export from annotation platform
Resolution: Original quality, no compression
Text Files:
Transcriptions: TXT (UTF-8 encoding) or DOCX
Metadata forms: CSV or XLSX
Ensure no formatting issues or special characters
Where and how do I upload my completed work?
Receive your unique upload link: After accepting a task, you'll get a secure upload URL via email or Intercom message
Prepare your files:
Verify all files follow naming conventions
Check file sizes (max 500MB per file; contact support for larger submissions)
Complete any required metadata forms
Upload process:
Click your secure upload link (valid for 7 days)
Select all files for batch upload or upload individually
Fill in the brief submission form (project code, number of files, any notes)
Click "Submit" and wait for confirmation
Confirmation: You'll receive an automated email within 5 minutes confirming receipt
Troubleshooting tip: If upload fails, try: reducing file size, checking internet stability, uploading files one at a time, or using a different browser.
4. Quality & Rework Process
What happens if my submission doesn't meet quality requirements?
Our quality assurance process works as follows:
Initial automated check (within 2 hours):
File format verification
Naming convention compliance
Basic technical requirements (duration, resolution)
Human review (within 24-48 hours):
Content accuracy and completeness
Audio/video quality assessment
Adherence to task instructions
Outcome notification:
Approved: Payment queued, no action needed
Minor issues: Specific feedback provided, optional improvements suggested
Rework required: Detailed explanation with correction deadline (typically 48 hours)
How will I be notified if I need to rework something?
You'll receive notifications through multiple channels:
Primary: Email to your registered address with subject line "Rework Required - [Project Code]"
Secondary: Intercom message in your freelancer portal
Content includes:
Specific files requiring correction
Detailed explanation of issues
Step-by-step correction instructions
New upload link for resubmission
Deadline for corrections
Example notification: "File VOICE2024_FL12345_03.wav has excessive background noise at 1:23-1:45. Please re-record in a quieter environment and resubmit within 48 hours using this link: [secure URL]"
What are the most common reasons for rejections?
Audio Recording Issues:
Background noise (TV, conversations, traffic, echo)
Incorrect script reading or missed words
Poor microphone placement causing muffled sound
File corruption or incorrect format
Speaking too fast/slow for the project requirements
Video Recording Issues:
Poor lighting making actions unclear
Camera positioned incorrectly (cut off important areas)
Incomplete or incorrect gesture/task performance
Unstable camera creating shaky footage
Background distractions or inappropriate setting
Annotation/Transcription Issues:
Missing or incorrect labels
Inaccurate transcription (especially for technical terms)
Inconsistent application of guidelines
Incomplete submissions (missing files or sections)
Formatting errors in submitted data
Prevention tip: Always review the task guidelines twice before starting and do a quality self-check before submitting.
5. Payment & Invoicing
How are rates determined?
Payment rates vary by task type and complexity:
Voice Recording:
Rates calculated per minute of finished audio
Dialogue/conversation tasks typically pay more than solo recordings
Specialized content (technical, emotional) includes premium rates
Video Tasks:
Payment per completed task or task bundle
Complex activities compensated at higher rates than simple gestures
Bundle rates available for multiple tasks in one session
Annotation Work:
Payment based on number of items processed
Complex annotations (multiple objects, detailed labeling) pay more
Accuracy bonuses may apply for high-quality work
Transcription:
Rates based on audio minute length
Challenging content (accents, technical terminology) compensated at premium rates
Additional payment for timestamp requirements or special formatting
Important: Exact rates are always clearly stated in your task invitation before you accept any work. Rates vary based on:
Language requirements
Project urgency
Regional factors
Task complexity
Your performance tier
Which payment methods are supported?
YPAI offers flexible payment options:
PayPal (most common):
Available in most countries
Processing time: 1-3 business days
Minimum payout: €20
Bank Transfer (SEPA/SWIFT):
EU countries: Free SEPA transfers
International: SWIFT (fees may apply)
Processing time: 3-5 business days
Digital Wallets (select regions):
Wise (formerly TransferWise)
Payoneer
Regional options where available
Setup requirements: Complete tax forms (W-9 for US, W-8BEN for international) and verify payment details during onboarding.
When can I expect payment after my work is approved?
Standard payment timeline:
Work submitted: Day 0
Quality review complete: Day 1-3
Approval confirmation: Day 3-4
Payment processing begins: Day 4-5
Funds received: Day 7-14 (depending on method)
Payment schedule:
Payments processed twice weekly (Tuesdays and Fridays)
Minimum balance for payout: €20 (accumulates if below)
Monthly statements available showing all completed work
Example timeline: Submit Monday → Approved Wednesday → Processed Friday → Receive funds following Tuesday (PayPal) or Thursday (bank transfer).
6. Technical Troubleshooting
What if my file is too large or my upload fails?
For large files (over 500MB):
Try compressing video files using free tools (HandBrake for video, Audacity for audio)
Split long recordings into multiple parts (maintain naming sequence: _part1, _part2)
Contact support for alternative upload methods (FTP access for files over 1GB)
For upload failures:
Check internet connection: Run speed test (need 10+ Mbps upload)
Try different browser: Chrome or Firefox recommended
Clear browser cache: Settings → Privacy → Clear browsing data
Disable VPN: Some VPNs interfere with secure uploads
Upload in batches: 5-10 files at a time instead of all at once
Emergency backup: Email [email protected] with your project code for a new upload link valid for 48 hours.
How do I record on my smartphone or computer if I'm unfamiliar?
Smartphone Recording (iPhone/Android):
Audio:
iPhone: Open "Voice Memos" app → Red record button → Save with custom name
Android: Open "Recorder" or "Voice Recorder" app → Start recording → Save
Video:
Open Camera app → Switch to Video mode
Position phone horizontally on stable surface
Check lighting (face a window for best results)
Press record → Perform task → Stop recording
Computer Recording:
Audio (Windows/Mac):
Windows: Voice Recorder app or Audacity (free download)
Mac: QuickTime Player → File → New Audio Recording
Video:
Windows: Camera app or OBS Studio (free)
Mac: QuickTime Player → File → New Movie Recording
Quality tips: Do a 10-second test recording first, use airplane mode to prevent interruptions, and ensure 2GB+ free storage space.
What if I cannot open or view the instructions?
Common issues and solutions:
PDF won't open:
Download free Adobe Reader
Try opening in web browser
Request instructions in alternate format (DOC or TXT)
Video examples won't play:
Update your browser to latest version
Try different browser (Chrome recommended)
Check if JavaScript is enabled
Annotation platform won't load:
Clear browser cookies and cache
Disable ad blockers and browser extensions
Check firewall settings (may block secure sites)
Foreign language characters display incorrectly:
Ensure UTF-8 encoding in browser settings
Install language pack for your operating system
Still stuck? Screenshot the error message and contact support with your project code and freelancer ID for immediate assistance.
7. Privacy & Data Handling
How does YPAI protect my personal information?
YPAI implements comprehensive data protection measures:
Technical safeguards:
All data encrypted in transit (TLS 1.3) and at rest (AES-256)
Secure servers located in EU data centers
Regular security audits and penetration testing
Access limited to authorized personnel only
Organizational measures:
GDPR-compliant data processing agreements
Employee confidentiality training and agreements
Data minimization principle (only collect what's necessary)
Regular deletion of data after project completion
Your rights under GDPR:
Access your personal data upon request
Correct inaccurate information
Request deletion (right to be forgotten)
Receive your data in portable format
Object to certain processing activities
Can I delete my data or withdraw from a project at any time?
Yes, you maintain control over your participation:
To withdraw from a project:
Contact support immediately with project code
Specify whether to delete already submitted work
Receive confirmation within 24 hours
Payment for approved work still processed
To delete your account/data:
Submit request via Intercom or email
Specify scope:
Active project data only
Historical submissions
Complete account deletion
Receive detailed confirmation of what will be deleted
Standard processing time: 30 days
Important notes:
Deleting data may affect payment for work in review
Some data retained for legal/tax requirements (7 years)
Cannot delete data already delivered to clients (anonymized)
Example request: "Please delete my account (FL12345) and all associated data except payment records. I understand this will prevent future project participation."
8. Performance & Advancement
How is my accuracy and performance measured?
YPAI tracks several key performance indicators:
Quality Metrics:
Acceptance rate: Percentage of submissions approved without rework
Accuracy score: For annotation tasks, agreement with expert reviewers
Rework turnaround: Speed of corrections when requested
Consistency: Maintaining quality across multiple submissions
Efficiency Metrics:
Submission timeliness: Meeting project deadlines
Response rate: Replying to project invitations
Completion rate: Finishing accepted tasks
Communication: Professional interaction with support team
Performance tiers:
New Freelancer: First 10 submissions
Verified: 90%+ acceptance rate after 10 tasks
Trusted: 95%+ acceptance over 50 tasks
Expert: 98%+ acceptance over 100 tasks + specialized training
How do I qualify for higher-paying or advanced tasks?
Advancement pathway:
Maintain high quality (95%+ acceptance rate):
Automatic consideration for premium projects
Access to urgent tasks with rush bonuses
Priority for new project types
Demonstrate expertise:
Complete specialized assessments when offered
Show proficiency in multiple task types
Consistently exceed minimum quality standards
Build reliability:
Accept and complete tasks promptly
Maintain professional communication
Provide helpful feedback on task instructions
Advanced opportunities include:
Lead reviewer positions (check others' work)
Beta testing new project types
Training content creation
Language or domain expertise premiums
Example progression: Start with basic voice recording → Qualify for dialogue tasks → Advance to specialized technical vocabulary → Become lead reviewer for new freelancers.
Can I request feedback or a performance review?
Yes, feedback is available through multiple channels:
Automated feedback:
Monthly performance summary via email
Real-time acceptance rate in freelancer portal
Project-specific scores after completion
Detailed review request:
Submit request via Intercom with "Performance Review" in subject
Include:
Your freelancer ID
Specific projects or time period
Areas where you seek improvement
Receive comprehensive review within 5 business days
Review includes:
Detailed quality scores by project type
Specific examples of excellent work
Areas for improvement with tips
Eligibility for advanced projects
Personalized development recommendations
Example feedback request: "Please provide performance review for FL12345 covering Q3 2024, particularly my transcription accuracy and opportunities to improve."
9. Support & Contact Details
How do I reach support if I have a unique issue?
YPAI provides multiple support channels:
Primary support (fastest response):
Intercom chat: Available in your freelancer portal
Click the chat bubble in bottom-right corner
Include project code and freelancer ID
Attach screenshots for technical issues
Email support:
General inquiries: [email protected]
Technical issues: [email protected]
Payment questions: [email protected]
Include detailed description and relevant file names
Support ticket best practices:
Use descriptive subject line: "Upload Error - VOICE2024 Project"
Include all relevant details:
Freelancer ID
Project code
Specific files affected
Error messages (exact text or screenshot)
Steps you've already tried
One issue per ticket for faster resolution
What are support hours and expected response times?
Standard support hours:
Monday-Friday: 09:00-17:00 CET (Central European Time)
Limited weekend support for urgent issues
Closed on Norwegian public holidays
Response time commitments:
Urgent issues (payment, cannot access tasks): Within 4 hours during business hours
Technical problems: Within 24 hours
General inquiries: Within 48 hours
Performance reviews: Within 5 business days
After-hours support:
Critical issues only (system-wide outages)
Email flagged as "URGENT" in subject
Weekend responses for deadline-critical projects
Holiday schedule: Published annually in freelancer portal with alternative contact methods.
What should I include when contacting support?
Essential information for quick resolution:
For technical issues:
Freelancer ID: FL12345 Project Code: VOICE2024 Issue: Upload fails at 95% Browser: Chrome v.98 Internet Speed: 25 Mbps Error Message: "Connection timeout" Files Affected: _01.wav through _05.wav Attempted Solutions: Cleared cache, tried Firefox
For payment inquiries:
Freelancer ID: FL12345 Projects: VOICE2024, IMG2024 Submission Dates: March 1-15, 2024 Approval Status: Confirmed March 18 Payment Method: PayPal ([email protected]) Expected vs Actual: €150 expected, not received
Support escalation: If no response within committed timeframe, forward original request with "ESCALATION" in subject line to [email protected].
Feedback & Updates
We continuously improve this FAQ based on freelancer needs. If you have a question not covered here or suggestions for additional topics, please let us know through Intercom chat. Select "FAQ Feedback" as the topic and describe what information would be helpful to include.
Your input helps us create better resources for all freelancers. FAQ updates are published monthly, with new sections highlighted in the freelancer portal announcement banner.
Last updated: 06.06.2025|
Version: 2.0